By placing a booking, the customer agrees to be bound by these Terms & Conditions.
Customers will be given an opportunity to read these Terms & Conditions before confirming their booking. A booking is not confirmed until the required deposit or full payment has been received and the booking has been accepted by Shetland Sound & Light.
All hires are subject to a deposit, unless otherwise agreed in writing. The deposit amount will be based on the value of the event.
If your event is within 21 days, the full balance will be due to confirm the event booking.
By paying a deposit or any other amount to Shetland Sound & Light, the customer confirms that they have been given the opportunity to read and agree to these Terms & Conditions. Customers are encouraged to raise any queries before making payment.
The remaining balance must be paid by the date specified in the quotation or otherwise agreed in writing.
If the hirer cancels a booking, Shetland Sound & Light may retain an appropriate amount from any deposit or other payments received to cover reasonable costs and losses arising directly from the cancellation. Any amount retained will be proportionate to the circumstances, taking account of costs avoided and any opportunity to rebook the date.
Where a booking is rearranged by mutual agreement, the deposit paid may be transferred to an alternative date, subject to that date being available.
Any additional costs arising from rearranging a booking will be agreed with the hirer in advance.
If Shetland Sound & Light has to cancel a booking, any refund or other remedy will be dealt with in accordance with the circumstances and the hirer's legal rights. Nothing in this section affects any statutory cancellation rights that may apply.
Shetland Sound & Light is responsible for the PAT testing of its equipment. If the venue requires a copy of the PAT testing records or certificate, we will provide this on request.
Equipment is maintained and inspected as appropriate for its intended use. PAT testing forms part of electrical safety checks but does not, on its own, guarantee the overall safety of equipment.
Shetland Sound & Light reserves the right to substitute hired equipment where necessary due to damage, loss or breakdown.
Any substitute will be of a reasonably comparable type and specification and suitable for the agreed purpose. We will inform the hirer as soon as reasonably practicable. If a suitable substitute cannot be provided, we will discuss the available options with the hirer, including any appropriate price adjustment or refund.
All sizes quoted are approximate.
Clients are asked not to move equipment once it has been set up.
Equipment must not be moved, disconnected, altered or operated by unauthorised persons without permission from Shetland Sound & Light.
The software we use with the photo booth locks the screen with a PIN number to prevent access. If the PIN number is entered incorrectly, a time delay is activated. The more times the incorrect PIN is entered, the longer the time delay becomes. This can accumulate to sometimes over an hour.
If we have to attend your event to reset the PIN because of unauthorised attempts to access the software, a £50 call-out fee may apply.
The call-out fee will not apply where the problem results from a fault with the equipment or software for which the hirer is not responsible.
Children should not be left unsupervised with the photo booth.
Delivery within a 20-mile radius of Weisdale is included in the hire price of large items. Delivery outside this radius is charged at 25 pence per mile for the outward and return journeys, calculated from Weisdale. Ferry fares to the outer isles are not included and will be charged separately.
Any additional travel costs will be communicated to the hirer and agreed in advance.
The equipment is to be set up by Shetland Sound & Light staff only and must not be moved once the equipment is set up.
Due to the nature of live music, there may be various cables and wires across the stage belonging to us and band members.
Access to stage and performance areas should be restricted to authorised personnel. Cables and equipment will be positioned with reasonable care to minimise trip hazards, and any safety instructions given by Shetland Sound & Light must be followed.
Please ensure that you have obtained permission at your venue to use our equipment.
Please let us know if there are any special requirements prior to the day of setup. For example, specific things we should know about the venue, where the equipment is going to be set up, uneven surfaces, heights or restricted access.
It is the hirer's responsibility to check that any equipment hired fits in the venue of choice.
The hirer must also ensure that suitable access, adequate space and appropriate power supplies are available for the equipment booked, and must advise us of any relevant restrictions or site conditions before the event.
Shetland Sound & Light reserves the right to remove equipment from the venue if it is reasonably considered that the equipment could be compromised or damaged by patrons.
We also reserve the right to refuse installation, suspend operation or remove equipment where there is a reasonable concern about safety, misuse or risk of damage. Where reasonably practicable, we will discuss the concern with the hirer before taking action.
Shetland Sound & Light will take reasonable care when delivering, installing and operating equipment supplied as part of a booking.
The hirer may be held responsible for reasonable repair or replacement costs where equipment is damaged, lost or stolen as a result of the hirer's actions, negligence or failure to take reasonable care, or the actions of their guests or other persons under their control. This does not include normal wear and tear, pre-existing faults or damage caused by Shetland Sound & Light. Any charges will reflect the reasonable cost of repair or replacement, taking account of the age and condition of the equipment.
Shetland Sound & Light accepts no responsibility for loss of or damage to personal property except where it results from our negligence, breach of contract or other circumstances for which we are legally responsible.
Hirers are responsible for ensuring that their guests and other attendees use the equipment appropriately and follow any safety instructions given.
Our Public Liability Insurance policy provides cover up to £10,000,000, subject to the policy's terms, conditions and exclusions. A copy of our insurance documentation can be provided on request.
Children should not be left unattended with any equipment.
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence. Nothing in these terms affects any statutory rights the hirer may have.
Shetland Sound & Light will make reasonable efforts to fulfil all confirmed bookings. However, circumstances beyond our reasonable control may occasionally prevent or delay us from doing so. These may include severe weather, ferry or transport disruption, accidents, serious illness or unexpected equipment failure.
If such circumstances arise, we will inform the hirer as soon as reasonably practicable and, where possible, discuss suitable alternatives.
Where we are unable to fulfil the booking, any refund or other remedy will be determined in accordance with the circumstances and the hirer's legal rights. Nothing in this clause excludes liability where Shetland Sound & Light is legally responsible.
All goods remain the property of Shetland Sound & Light until paid for in full.
Quotations for sales and installation work will specify the agreed price and payment terms. Any additional work outside the original quotation will be agreed with the customer before it is undertaken.
Installation work will be carried out with reasonable care and skill. Any agreed scope of work, exclusions, customer-supplied equipment and applicable warranties will be detailed in the quotation where relevant.
Nothing in this section affects any statutory rights the customer may have in relation to goods supplied or services carried out.
These additional terms apply specifically to the hire of gazebos and associated accessories from Shetland Sound & Light. They should be read alongside the general Terms & Conditions above. Where a gazebo-specific term differs from a general term, the gazebo-specific term will apply to the gazebo hire concerned, subject to applicable law.
These Terms & Conditions govern the hire of gazebos from Shetland Sound & Light. By confirming a gazebo hire booking, the hirer agrees to these terms.
A deposit is required to secure the booking, unless otherwise agreed in writing.
The remaining balance is due before the event, by the date specified in the quotation or otherwise agreed in writing.
The booking is not confirmed until the required payment has been received and the booking accepted by Shetland Sound & Light.
The standard hire period is 24 hours, as agreed with the customer. Additional hire periods are charged in further 24-hour increments, unless otherwise agreed in writing.
Any extension to the hire period must be agreed with Shetland Sound & Light in advance and may incur additional charges.
If the hirer cancels more than 21 days before the event, the deposit may be retained to cover reasonable costs and losses arising from the cancellation. Where the booking is rearranged by mutual agreement, the deposit may be transferred to an alternative date, subject to availability.
If the hirer cancels within 21 days of the event, Shetland Sound & Light may recover reasonable, proportionate cancellation costs and losses, taking account of costs avoided and any opportunity to rebook. Any amount retained or charged will be subject to applicable consumer law and the hirer's legal rights.
If Shetland Sound & Light has to cancel the booking, any refund or other remedy will be dealt with in accordance with the circumstances and the hirer's legal rights.
Delivery within a 20-mile radius of Weisdale is included in the hire price. Delivery outside this radius is charged at 25 pence per mile for the outward and return journeys, calculated from Weisdale. Ferry fares to the outer isles are not included and will be charged separately.
Any additional travel costs will be communicated to the hirer and agreed in advance.
The hirer must ensure that suitable access is available for delivery, installation and dismantling.
Allow up to two hours for erection, depending on the size of the structure, access, ground conditions and weather. Normally, approximately one metre of clear space around the perimeter should be allowed for setup and safe access, unless otherwise agreed.
The hirer must notify Shetland Sound & Light of any access restrictions, underground services, overhead obstructions, uneven ground or other site conditions that could affect safe installation.
The hirer must provide accurate site information and ensure that the setup area is clear and suitable.
Shetland Sound & Light cannot accept responsibility for problems caused by inaccurate site information or inadequate site preparation, except where we are legally responsible.
The hirer must provide a suitable and secure location for the equipment during any overnight period of hire. The hirer may be responsible for reasonable repair or replacement costs where equipment is stolen or damaged due to the hirer's negligence, failure to take reasonable care, or failure to provide agreed security. Responsibility will depend on the circumstances and applicable law.
Shetland Sound & Light's existing public liability insurance does not cover gazebo hire. Hirers should make their own arrangements for any insurance they require for their event, possessions or liabilities.
The hirer remains responsible for loss or damage for which they are legally liable, subject to applicable law. Nothing in these terms represents that gazebo hire is insured by Shetland Sound & Light.
The gazebo must be used only for its intended purpose and in a safe manner.
The hirer must not tamper with, alter or modify the gazebo structure, frame, fixings or anchoring system without permission from Shetland Sound & Light.
The gazebo must be erected and secured in accordance with the manufacturer's instructions. All supplied pegs, weights, anchors and other fixing equipment must be used as instructed and must not be removed or repositioned without appropriate replacement securing.
The hirer must not attach additional items, signs, decorations, equipment or loads to the gazebo frame without prior agreement. Additional electrical equipment and heating must be suitable for the environment and used safely.
Our gazebos are temporary structures and are subject to weather limitations. The hirer is responsible for monitoring weather conditions throughout the entire hire period.
The manufacturer specifies a maximum wind speed of 50 mph for our gazebos when erected and secured in accordance with the manufacturer's instructions. This figure includes peak wind gusts. It is an absolute maximum, not a guarantee that the gazebo will remain safe in all conditions below that speed.
Ground conditions, exposure, anchoring, surrounding buildings and other weather factors can affect stability. A gazebo may need to be taken down at lower wind speeds depending on the circumstances.
The hirer must monitor weather forecasts and actual conditions. Where winds are forecast to approach the manufacturer's limit, or the gazebo becomes unstable or unsafe at any wind speed, appropriate action must be taken to protect people and property. This may require removing the side panels or dismantling the complete gazebo before conditions deteriorate.
The hirer should check the weather and wind forecast before the event and throughout the hire period. The Met Office provides local forecasts and wind predictions.
In windy conditions, the main pegs and other anchoring points should be checked regularly, as they can work loose, particularly in soft ground.
Never attempt to erect or dismantle a gazebo in conditions that make the work unsafe. If the structure becomes unstable or there is an immediate risk to people or property, keep people away from the area and seek appropriate assistance. Do not put yourself or others at risk attempting to secure or dismantle the structure.
Shetland Sound & Light cannot accept liability for loss or damage to the extent that it results from the hirer's failure to follow these safety requirements, subject to applicable law.
Shetland Sound & Light will take reasonable care when delivering and erecting the gazebo.
The hirer is responsible for ensuring that the gazebo is used safely, that reasonable precautions are taken to protect guests and members of the public, and that all safety instructions provided by Shetland Sound & Light are followed.
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence.
Standing capacities are indicative only and must be reduced where necessary to maintain safe access and escape routes. The hirer must ensure the arrangement is appropriate for the event and venue.
Additional specifications:
All dimensions and specifications are approximate. Joining multiple structures may alter wind loading and must be agreed with Shetland Sound & Light in advance.
The following items may be available as optional extras, subject to availability and separate quotation:
Any additional electrical equipment or heating must be suitable for the environment in which it is used. Open flames and hazardous heat sources must not be used inside or near the gazebo. Any use of heaters must be agreed in advance and comply with the manufacturer's safety instructions and applicable fire-safety requirements.